Your Privacy Is Our Responsibility

dkk11 (hereinafter referred to as "we", "our", or "the platform") provides a reliable online betting and casino service for Bengali-speaking users in Bangladesh. We believe that the protection of your personal information is a fundamental right. This privacy policy will inform you about what information we collect when you use the dkk11.lat website, why we collect it, how we use it, and how we keep that information secure. Please read this policy carefully and contact us if you have any questions.

When creating an account on dkk11 and while using the platform, we may collect various types of information. This information helps us provide you with the best possible service.

1.1 Information You Provide Directly

• Full name and date of birth (for age verification — only users aged 21 and above may register)
• Email address and mobile number
• Payment method details: bKash, Nagad, Rocket, or Upay account number
• Documents submitted for identity verification (such as a national identity card)
• Information provided when contacting us via live chat or email

1.2 Automatically Collected Information

• IP address and device type (mobile, tablet, or desktop)
• Browser type and operating system information
• Login time, page view history, and navigation patterns on the platform
• Session information collected through cookies and equivalent tracking technologies
• Transaction history: deposit, withdrawal, and betting records

We use your information only for specific and lawful purposes. dkk11 never sells your information unnecessarily to third parties.

• Account Management: To create, verify, and maintain your account.
• Transaction Processing: To securely complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Service Improvement: To analyze your usage patterns and further improve the platform experience.
• Security Assurance: To prevent fraud, money laundering, and other illegal activities.
• Age Verification: To ensure that only users aged 21 or above are creating accounts.
• Customer Service: To provide 24/7 assistance via live chat and email to resolve any issues you may have.
• Sending Notifications: To inform you about important account updates, promotional offers, and changes to terms.
• Legal Compliance: To comply with applicable laws and regulations.

dkk11 uses industry-standard technology to keep your personal and financial information secure. Our security framework consists of the following layers:

• SSL Encryption (SSL/TLS): All data exchanged between your browser and our servers is protected by 256-bit encryption.
• Data Storage Security: Stored information is kept in encrypted databases and protected from unauthorized access.
• Access Control: Only authorized personnel can access the information required for their specific role.
• Regular Security Audits: Regular security audits are conducted to identify potential vulnerabilities.
• Fair Play Policy: Our gaming system ensures transparency and operates without any bias.

We do not sell, rent, or exchange your personal information. However, information may be shared in the following limited circumstances:

• Payment Providers: The minimum information necessary to complete transactions is shared with bKash, Nagad, Rocket, and Upay.
• Game Software Providers: Information necessary to improve the gaming experience may be shared with partners such as PG Soft, Pragmatic Play, JILI, and Spribe.
• Legal Obligations: Information may be provided pursuant to a court order or a legitimate request from a law enforcement authority.
• Fraud Prevention: To investigate suspicious activity with security firms or fraud detection services.
• Business Restructuring: In the event of a company merger or acquisition, the new controller will be bound to follow the same privacy policy.

Before sharing information with any third party, we ensure that they maintain adequate data protection measures.

The dkk11 website stores cookies in your browser. Cookies are small text files that help improve your browsing experience.

• Essential Cookies: Indispensable for maintaining login sessions and ensuring security — these cannot be disabled.
• Functional Cookies: Used to remember your language preferences and other settings.
• Analytical Cookies: Help analyze platform usage and improve services.
• Cookie Control: You can accept or reject cookies through your browser settings, though this may limit some functionality of the platform.

We retain your information only for as long as necessary. Information is retained according to the following guidelines:

• Information for active accounts is retained for as long as the account remains active.
• Financial transaction records are retained for a minimum of five years to meet legal requirements.
• Even after an account is closed, certain information may be kept for a defined period due to regulatory obligations.
• After the defined period, information is securely deleted or anonymized.

As a dkk11 user, you have the following rights over your own information:

• Right of Access: You may request to know what information we hold about you.
• Right of Rectification: You may request correction of inaccurate or incomplete information.
• Right of Erasure: In certain circumstances, you may request that your information be deleted (subject to legal obligations).
• Right to Restrict Processing: In certain circumstances, you may request that the use of your information be limited.
• Right to Object to Marketing: You may opt out of promotional communications at any time.
• Right to Portability: You may request your information in a structured and commonly usable format.

To exercise these rights, contact our support team via live chat or email.

dkk11 strictly follows a 21+ age policy. We do not knowingly collect any information from persons under the age of 21. We carry out an age verification process at the time of account registration. If we become aware that information about a minor has been collected, we will immediately close that account and delete the associated information.

If parents believe their child has created an account on this platform, please contact us immediately.

Our servers and data processing facilities may be located in various countries. Whenever your information is transferred outside Bangladesh, we ensure that:

• Adequate data protection laws exist in the recipient country, or
• The necessary contractual safeguards have been put in place to protect user data.
• Data transfers are always conducted in a manner consistent with this privacy policy.

dkk11 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• By updating the "Last Updated" date on this page.
• By sending a notification to your registered email.
• By displaying a notice when you log in to the platform.

If you continue using the platform after changes have been made, you will be considered to have consented to the updated privacy policy. We therefore advise you to review this policy periodically.

dkk11 prioritizes responsible gaming. We may use information about your gaming behavior to identify potentially problematic gambling patterns and provide support where needed. The use of this information is always carried out for the purpose of your protection.

To learn more about responsible gaming, visit our Responsible Gaming page. If you have any concerns, contact our 24/7 live chat support team.